Payments 101
Learning Module
As part of Nayax’s onboarding strategy, I created Payment 101 - an introductory e-learning module designed to demystify the world of payments for both internal staff and external customers.
The goal was to build a foundational understanding of the payment ecosystem while showcasing Nayax’s role within it.
Conducted in-depth research on industry terms, trends, and payment technologies.
Collaborated with subject matter experts to ensure accuracy and clarity.
Designed the module’s structure, content, and visual flow from the ground up.
Integrated interactive elements to drive engagement and reinforce key takeaways.
Adapted the content to suit a dual audience: new employees and customer partners.
Impact
The module significantly reduced ramp-up time for new hires and enhanced customer understanding of Nayax’s solutions.
By simplifying complex financial concepts through clear visuals and relatable examples, Payment 101 contributed to a more confident, informed, and empowered user base.